All questions related to your profile and managing it

• How can I change my password? 435
• I play in several clubs, can I have a single login? 266
• I have a single account across several clubs, how do I choose which club to display? 195
• A family member wants to become a member, can I add them? 162
• How do I book for a family member? 47
• I've lost my password. How can I recover it? 260
• How do I change my profile photo and information? 29
• I have several accounts: how do I merge them into a single login? 18
• How do I change the site language? 23
• How do I set my personal access code? 36
• My data: download, leave the club, delete my account 27
• How do I become a club member online? 46

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 164
• Why are some cells pink on the board? 391
• How can I make a booking 971
• How can I book with a guest? 261
• How can I edit a booking? 205
• How can I delete a booking? 312
• All courts are occupied. Can I join the waiting list? 83
• What payment methods are available to me for a booking? 105
• How to create an open booking 63
• How to join an open match 60
• Where can I find the court access code (door code)? 37
• How do I withdraw from an open match? 28
• How do I view my booking history? 36
• How do I see the weekly schedule? 29
• How do I find and book at another club? 26

How do I register for a camp or a school?

• Sign up for a tennis lesson 136

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 40
• How do I pay for a booking with my wallet? 30
• How do I split the payment with my partner? 23
• How do I use my restaurant vouchers? 20
• How do I view and pay my invoices? 22
• How do I download my certificates? 22
• How do I send money from my wallet to another member? 34

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 53
• How do I join my club's WhatsApp groups? 51
• How do I take part in the Défi-Plugin (challenge tournament)? 18
• Défi-Plugin: I played without creating the match, how do I enter the score? 18

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 19
• How do I turn on dark mode? 19
• How do I install the Plugin.ch mobile app? 52
• How do I choose the notifications I receive on my phone? 29
• Where can I find the messages sent by my club? 12

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 19
• The administration home page 16

• Manage access 43
• Manage membership cards 37
• Manage clubhouse 19
• Manage restaurant credit 24
• Manage email sending 23
• Manage invoicing 16
• Manage member groups 26
• Manage registrations 28
• Manage special days 25
• Manage offers 18
• Manage online payments 38
• Manage billing regions 38
• Manage the club manager 20
• Manage challenge tournaments 19
• Manage RFID validation 26
• Manage general settings 23
• Setting up the accounts (general ledger) 56
• Configure EBICS: connect Plugin.ch to your bank 14
• Gate access log 18
• Manage multiple buildings 33

• Create a new court 45
• Manage court groups 42
• Manage booking periods 63
• Manage court usage 49
• List, edit, or delete a court 62
• Manage sports 8
• Close courts 15

• Create a new season 23
• Edit or delete a season 47
• Open the winter season by copying last season 29
• Link a sport to a season 30

• Manage recurrence authorizations 43
• Manage restrictions 30
• Manage subscription type 48
• Create booking prices: per session or per season 22
• Check rates with the rate grid 23
• Manage non-member and pay-as-you-go deductions 33
• Booking without a subscription: the guest subscription 42

• Create an item 21
• Assign an item to a member 40
• Edit or delete an item 41
• Delete an item assigned to a member 58
• Import linked items from Excel 30

• Display the member list 41
• Create a new member 67
• View a member's detailed information 37
• Display a member's operational data 60
• Manage member subscriptions 52
• Import member data 45
• Print member cards 37
• Print and export the member list 33
• Charge an item to a member or a group 39
• Link a member to a group 45
• Edit and delete a member 32
• Search for a member 18
• Managing duplicates: merging two profiles 25
• Managing units to be deducted: personalised hours and non-members 27
• Manage Swiss Tennis licenses 22
• Topping up a member's wallet 22
• Find and reactivate a removed member 32
• Issue a certificate for a member 15
• Managing families 16
• Handling erasure requests (GDPR) 18

• Add a new sponsor 41
• Invoice sponsors 27
• Re-invoice sponsors 19

• Assign and remove a role 46
• Roles and access: create and edit a role 16

• Gérer son école de tennis : la marche à suivre 46
• Activating the Lessons module 36
• Creating lesson items 35
• Create, edit, and delete a lesson 48
• Manage lesson groups 31
• Manage lesson enrollments 48
• Prerequisite 54
• Invoice and reminder texts 30
• Teachers' schedule 22
• Grouped payments of registrations (basket) 18
• Change the rate of a registration 51
• Copy a lesson for the next season 13
• Changements en cours de saison 34
• Cancel or make up a lesson 36
• Ce que fait le prof 19
• Prix, membres et non-membres 27
• Paiement en ligne et facturation 53
• N° AVS et export Jeunesse et Sport 50
• Questions fréquentes sur les cours 41
• Résoudre les conflits de planning 22
• Proposer des créneaux de préférence 32
• Placer les élèves automatiquement 40
• Envoyer son planning à un professeur 35
• Préparer le planning de la semaine 32
• Reprendre les groupes de la saison passée 25

• Complete management of equipment rental 34

• Find old invoice groups (archives) 25
• Invoice considerations and display 31
• Create invoices 25
• Send invoices by email 31
• Manage payment reminders 28
• Print invoices 20
• List and search invoices 44
• Edit and delete invoices 39
• Invoicing a membership fee or an item: what's the difference? 27
• Automatic reminders for e-mail invoices 18
• Keeping the accounts with the general ledger 9
• Manage family discounts 13
• Import accounts from Excel 18
• Carry an overpayment over to the next invoice 28
• How invoice dates are calculated 16
• Annuler une facture ou une ligne déjà comptabilisée 24
• Transit accounts for online payments 18
• Cancel a reminder and go back to the original invoice 24
• Invoicing guests (non-member hours) for the season 10

• List of bank payments 26
• Processing via bank files 52
• Process a manual payment 31

• Process installments 22

• Managing bookings in the schedule 63
• Configure and use open matches 41
• Manage the set times 15
• Create a promo code and use it 18
• Refund a fixed-hour session that was released and taken again 38
• Moving a booking and creating a recurrence in the schedule 28
• Creating and managing recurrences 22
• The weekly view and the all-sports view 47
• The cash journal and the history of a booking 13
• Manage cash register prices 15
• Offering items with a booking 15
• Deleted bookings and deletion records 24
• Replace a player on a fixed hour 42
• A fixed hour cannot be added: nothing is displayed 34

• Manage automatic emails 30
• Sending bulk emails 25
• Manage messages 25
• History of sent emails 30
• Writing an e-mail with the editor 72
• Birthday and inactive member e-mails 21

• Manage challenge tournaments 27

• Enable partner search 60

• The statistics dashboard 50
• Invoicing bookings from the statistics 35

• Access the program 86
• Booking by a member 51

• Creating and configuring a lesson 55
• Sign up for a tennis lesson 36
• Managing registrations (administrator) 45
• Managing groups and the schedule 45
• Tennis lesson invoicing 43
• Invoicing check and Youth and Sport export 50

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 42
• Adding and editing an employee 12
• Special cases: minor salary, young people, pensioners, LPP 21
• Running the monthly payroll 16
• Entering a compensated absence (army, maternity, illness, accident) 50
• The 13th salary and holidays for hourly employees 37
• Paying salaries and reconciling them with the bank 42
• Correcting an approved payslip 23
• Salary certificates and annual lists 38

You'll find all the questions about booking without an account

• How can I book if I don't have an account 884
• Where can I find available courts in my area? 130
• How can I edit/cancel my booking if I don't have an account? 171